Our Quality
Lifetime warranty refers to the average lifespan of a dog, which in this case is ten (10) years. Lifetime warranty covers manufacturing defects of the handmade products. Product will only be replaced under warranty if Rogue Royalty Leather Leather Balm or other premium quality leather conditioner is used to clean and maintain the product regularly. Regular exposure to water, especially seawater, may adversely affect the life of the leather and will not be covered by the warranty. -
Damage caused by the dog [or another dog] to the leather product is not covered by the warranty. If you have a dog that is difficult to handle with a collar, we recommend choosing an item without closures. Parts such as Swarovski crystals may crack or come loose, this is not covered by the warranty. Warranty does not apply if the dog chews the leashes, collars or other items, is used for sporting or working dogs or for dogs for other commercial purposes. All warranty claims must be submitted in writing with images of the product, description of the problem, the product and proof of purchase. You will be responsible for any shipping or other associated costs when returning the product to claim the warranty or in case of false claim, our administration fee.