Our chosen delivery contractor is PostNL. Orders are processed on a daily basis and usually ship out within 2 working days.
In the event that stock is not available due to circumstances beyond our control you will have option to either cancel the order or simply have it placed on our backorder system. Once the goods have arrived you will advised and the order will proceed as normal.
Deliveries to a different address are possible. Simply nominate the delivery address in the order shopping cart facility.
Order cancellation can only be accepted by email prior to the order leaving our distribution centre. After that time we ask you to follow the steps outlined in our cancellation policy
You can cancel your order as long as the order has not already entered the delivery process. Please contact us by email on email@example.com
You will need to provide us with your name, the shipping address, and receipt number. If the order has already entered the delivery process then you will need to wait for it to be delivered and then arrangements made for the item to be sent back to enable the system of refunding to be undertaken.
Refunds & Returns
"You are entitled to cancel your order up to 14 days after receiving the order. You have 14 days to return your product after cancellation. The costs for returning from customer to our warehouse are at your own expense. You will receive a return label from us to send the package back. Wel will than credit the full order amount minus return shipping charges *. If you make use of your right of withdrawal, it will return the product with all delivered accessories and - if reasonably possible - to the vendor in the original condition and packaging. To use this right, you can contact us at firstname.lastname@example.org. We will then refund the due amount within 14 days of receiving your return. "
Exclusions on returning products include sealed products with the seal being broken.
* If the entire order is not returned, only the cost of the returned product will be credited.
Rogue Royalty maintains this site (the "Site") for your personal entertainment, information, education and communication.
You may downland material displayed on the Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials.
You may not, however, distribute, modify, transmit, reuse, re-post or use the content of the Site for public or commercial purposes, including the text, images, audio and video without Rogue Royalty expressive written permission.
We have taken many hours to produce for you a total interactive pet store and we wish for you respect that by adhering strictly to the following conditions ("Terms and Conditions") and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and acknowledge that any other agreements between you and Rogue Royalty are superseded and of no force or effect.
Terms and Conditions
Should you have queries concerning the above information please e-mail direct to email@example.com
All information and content as presented in the Rogue Royalty Copyright 2008 and subsequent years by Rogue Royalty
Permission is granted for the one-time non-electronic reproduction i.e. printing of up to 550 words, provided the following conditions are met:
Permission is not granted automatically and should be sought by correspondence direct with the directors of the company for the electronic reproduction on any other website.
For further clarification on the conditions set out on the use of our material on other website's please contact us direct by e-mail at firstname.lastname@example.org
Rogue Royalty accepts that occasionally products arrive that may have been damaged in transit or did not meet your expectations. If the product you ordered is damaged, faulty or does not meet your expectations, then simply return your purchase within 8 days (or 14 days for damaged goods) for a full refund.We also offer refund or exchange on any products you may have had a skin reaction to. Please return any such products within 8 days of receiving the goods.
Goods Damaged in Transit
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product to us for assessment within 14 days.
Method of Refund
Rogue Royalty only makes refunds to the credit card that was used in your transaction on www.rogueroyalty.com.au
How to Make a Return
All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.
Please provide us with the information outlined below. This information must accompany all returns.
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